Key Highlights of CHERY Malaysia's Enhanced Vehicle After Sales Care Programs:

1. Vehicle Warranty & Maintenance Guideline

Chery Malaysia extends its warranty coverage up to an impressive 7 years, exemplifying the brand's unwavering commitment to delivering superlative products and untroubled assurance to its customers. The warranty guideline table available in www.chery.my outlines the comprehensive coverage period that prioritizes product quality, safety and performance.

In addition, Chery Malaysia's 5-year free labour service plan ensures worry-free maintenance. Customers benefit from six instances of complimentary labour for every alternate service within the 5-year period, utilizing only Fully Synthetic Oil to ensure engine durability and optimal performance. Chery Malaysia also advises the replacement of recommended parts to maintain peak performance while driving.

These guideline tables for both Omoda 5 & Tiggo 8Pro, available on Chery Malaysia's official website at https://www.chery.my/after-sales/service/

3. Extended Warranty Package (EWP) for Engine

Chery Malaysia introduces an Extended Warranty Package covers the engine specifically, offering protection for 10 years or up to 1,000,000 kilometers (KM), whichever comes first. This extended coverage ensures that customers can enjoy their Chery vehicles for an extended period without worrying about major engine-related issues.

The EWP is an optional package, meaning customers can choose to include it at an additional cost. The customers who wish to benefit from the extended warranty can opt-in by making an additional investment of RM2,000.

In addition to the Chery Insurance Program, CHERY Malaysia is also committed to ensuring sufficient spare parts availability. Recognizing the importance of readily available spare parts for efficient after-sales service, CHERY Malaysia maintains a robust supply chain and partners with reputable suppliers to stock a comprehensive range of genuine spare parts, and warehousing and logistic partnership with Tiong Nam Logistics for warehousing and logistics. This commitment ensures that CHERY vehicle owners can enjoy seamless ownership experiences, with minimal downtime and swift service support when required

4. Chery Malaysia Customer Careline

Chery Malaysia establishes a dedicated Customer Careline to address all customer concerns and inquiries on Chery products and services. Starting from August 1st, 2023, the Careline operates from Monday to Friday, 9AM to 6PM, excluding public holidays. With this initiative, Chery Malaysia reaffirms its commitment to providing the best service possible and ensuring that all customer enquiries and issues are promptly addressed.

Chery Malaysia is dedicated to exceeding customer expectations and ensuring a hassle-free ownership experience. Customers can access the comprehensive warranty and maintenance service guidelines, as well as information on the extended warranty packages, on Chery Malaysia's official website at www.chery.my

For further inquiries, customers can reach the Chery Malaysia Customer Careline at +603- 2771 7070.

The enhanced vehicle after-sales care programs encompass a comprehensive set of initiatives designed to cater to the unique needs of Malaysian drivers. Recognizing the significance of after-sales support in ensuring optimal vehicle performance and customer satisfaction, CHERY Malaysia has invested significantly in these initiatives.

2. Chery Malaysia Insurance Program

CHERY Malaysia takes customer protection to new heights with the launch of its comprehensive Chery Insurance Program. This innovative insurance offering aims to provide customers with an unparalleled level of coverage and peace of mind throughout their ownership journey while enjoy worry-free driving experiences.

Partnering with reputable insurance providers, the list of partners includes Etiqa (Insurance & Takaful), Allianz and Berjaya Sompo Insurance. Benefits under Chery Insurance Program:-

i. Agreed Value – up to 12 years

ii. No Betterment – up to 12 years

iii. All Driver – No excess for additional drivers

iv. Speedy Claim Approval RM20,000

v. 24/7 Roadside assist & Unlimited towing

vi. Limited Special Peril RM20,000

vii. Key Care Cover up to RM2,000

viii. Accident Inconvenient Allowance – RM50*5

ix. Personal Accident – RM20,000 coverage

Kuala Lumpur, 1st August 2023 – CHERY Malaysia, a leading automotive brand, reaffirms its commitment to providing unparalleled customer satisfaction by introducing a range of enhanced vehicle after-sales care programs. With a focus on delivering exceptional service and building lasting customer relationships, CHERY Malaysia aims to elevate the ownership experience for all its valued customers.